27 banks with live chat customer service.

27 banks with live chat customer service.

The Rise of Online Customer Service Platforms

Calling customer service can be a frustrating experience. We’ve all been there – waiting on hold for what feels like an eternity, only to be transferred multiple times and still not get the answer we need. It’s no wonder that many customers, especially younger generations, are turning to online customer service platforms for their banking needs.

According to a 2022 Zendesk Customer Experience Trends Report, millennials and Gen Z are more comfortable with different mediums of online support, such as in-app messaging and chat boxes, while older generations prefer traditional methods like talking to someone over the phone. This shift in preferences is reflected in the banking industry, where more and more banks and credit unions are offering live chat customer support options.

The Benefits of Live Chat Customer Support

Live chat customer support offers several advantages over traditional telephone support. Firstly, it provides a faster and more convenient way to get answers to your banking questions. Instead of waiting on hold or navigating complex phone menus, you can simply type your query into a chat box and receive an immediate response from a live agent.

Secondly, live chat is a preferred method of communication for younger customers who are used to instant messaging and texting. It allows for a more informal and conversational style of interaction, making the overall experience more enjoyable and less intimidating.

Lastly, live chat offers a written record of the conversation, making it easier to reference and recall important information discussed during the chat. This is especially useful for complex or technical inquiries that may require multiple interactions with the customer support team.

Banks and Credit Unions with Live Chat Customer Support

If you’re curious about which banks offer online customer support, we’ve compiled a list for you. Here are some notable banks and credit unions that provide live chat customer support:

  1. Affinity Plus Credit Union: Affinity Plus lets you speak with a live agent through their chatbox, which appears on specific pages of their website.

  2. Ally: To use Ally’s live chat feature, you must have an Ally bank account and log into online banking.

  3. Amalgamated Bank: Click on the chat feature on the bank’s Customer Service page and wait for the next available customer representative.

  4. Atmos Financial: Schedule a web conference meeting with a customer specialist by clicking “Book 15 Min Mtg” under the Support tab on their website.

  5. Axos Bank: Speak with an Axos Team Member by asking the EVO Virtual Financial Assistant, usually located at the bottom of the bank’s website.

  6. Bank of America: Bank of America’s live chat feature pops up on certain pages of their website, located in the lower right-hand corner of the screen.

  7. Barclays: Live chat is available on the Barclays mobile app for customers. Log into your account and go to the Contact Us section.

  8. Blue Federal Credit Union: Speak with a customer representative by using the chatbox located at the bottom right corner of the bank’s homepage or Contact page.

  9. Capital One 360: Live chat is available for Capital One 360 customers. Log into online banking to contact a representative.

  10. Charles Schwab: Click on the chat feature on the Charles Schwab Customer Service page. Log into online banking if you have an account, or provide your email and full name to verify your identity.

These are just a few examples of the many banks and credit unions that offer live chat customer support. Whether you’re a tech-savvy millennial or simply prefer a more convenient and efficient way to communicate with your bank, live chat is a great option to consider.

Frequently Asked Questions

  • Why do younger generations prefer online customer service platforms?
    • Younger generations are more comfortable with online mediums, such as in-app messaging and chat boxes, compared to traditional phone support.
  • How does live chat customer support benefit customers?
    • Live chat provides a faster and more convenient way to get answers to banking questions, offers a more enjoyable and informal interaction style, and provides a written record of the conversation for future reference.
  • Which banks offer live chat customer support?
    • Some notable banks and credit unions that provide live chat customer support include Affinity Plus Credit Union, Ally, Bank of America, Charles Schwab, and Capital One 360, among others.

In conclusion, the rise of online customer service platforms, particularly live chat, is transforming the way customers interact with banks. Younger generations, in particular, are embracing this convenient and efficient method of communication. With more and more banks and credit unions offering live chat customer support, customers can now get the answers they need quickly and easily, without the frustration of traditional telephone support.